Welcome to your new Business Digital Banking experience!
EXISTING CUSTOMERS LOGGING IN FOR THE FIRST TIME
When you log in to the new Business Digital Banking for the first time, please use the information below:
Login ID: Use your existing Login ID
Password: Enter your existing Password
Secure Access Code: A Secure Access Code will be sent to the email or phone number that are on file in your current Business Digital Banking account.You will then be prompted to verify your User Profile and change your password.
If you currently log in with a token, please see below.
NOTE: You no longer will need to select “Business Online Banking” from the login box on our website, you may use your Business Digital Banking credentials in the new universal login box.
**BUSINESS ACH/WIRE USERS**: If you have scheduled future dated or recurring ACH origination transactions, those ACH transactions need to be reapproved in the new platform. ACH and Wire users sending to existing recipients should also review the account numbers, addresses, and bank information prior to initiating new transactions.
FRAUD ALERT: Your security is our priority. Northfield Bank will never call, text, or email you asking for your Digital Banking Password, Token Passcode, or 2-Step (MFA) Secure Access Code. If you receive such a request, do not respond and report it to us immediately.
CUSTOMERS WHO LOGGED INTO THE OLD PLATFORM WITH A TOKEN
If you used a token to log in to our old Business Digital Banking platform, when you log in to the new platform for the first time, enter your Login ID and type “Password” in the password field. The platform will send you a Secure Access Code by phone, text, or email and after entering the Secure Access Code provided you will be prompted to reset your password. You will now use your new password to log in to Business Digital Banking and the token is no longer used to log in on the new platform.
ACH AND WIRE CUSTOMERS TOKEN USERS
Business Digital Banking users that approve wires and ACH must use the new new physical or digital token that has been issued by Northfield Bank to approve wire and ACH transactions on the new Digital Banking platform. If you have not been contacted regarding your new token, please reach out to your Branch Manager or Business Development Officer.
The first time you enter the new token to approve a transaction, you must enter the first token number, then you need to wait for it to refresh and enter the next token. This is for only the first time the token is being used.
Any tokens from the old Digital Banking platform are no longer valid and can be disposed of.
Please note, activity transaction history (transactions such as wires or ACH) from our existing system did not carry over to the new system.
Recurring and scheduled ACH Payments will not carry over to the new system and will need to be setup and approved again.
CUSTOMERS WHO USED A TOKEN FOR POSITIVE PAY OR REMOTE DEPOSIT CAPTURE (RDC) ON THE OLD PLATFORM
Business Digital Banking users who used a token within our old Digital Banking platform for Positive Pay or Remote Deposit Capture (RDC) will no longer be required to use a token on the new Digital Banking platform.
BUSINESS MOBILE BANKING
The new Business Digital Banking platform includes a Mobile App for business customers, with the ability to use Mobile Deposit Capture!
Users can download the Northfield Mobile App from the Apple App Store or Google Play Store.
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SMALL BUSINESS BILL PAYMENT
Your existing Bill Payment Vendors/Payees and E-Bills have been transferred to the new Business Digital Banking platform.
If you currently use our Small Business Bill Payment platform with more than one employee, a CompanyAdministrator will need to first login to our new Business Digital Banking platform to assign the other company users the appropriate access prior to those users accessing the Bill Payment platform. Please click here to view our "Getting Started with Business Bill Pay Guide".
CHECK POSITIVE PAY WITH PAYEE RECOGNITION
Our new Check Positive Pay platform will feature payee recognition to mitigate risk and improve the overall experience.
REMOTE DEPOSIT CAPTURE USERS
As long as you are using the same computer where your RDC Scanner is already installed, there will be no configuration steps required for the new Business Digital Banking platform.
COMPANY ADMINISTRATORS AND ROLES
Business Digital Banking customers that have an Identified Account Administrator will have the ability to add or manage their employee users. If your company does not have an Identified Account Administrator, please reach out to your branch or Business Development Officer.
CARDVALET® MOBILE APP
CardValet® helps you control your Northfield Bank Visa Business Debit Cards through your mobile device, making it easy to set alerts and manage your finances on the go with the CardValet® Mobile App. Click here to learn more and to download the CardValet® App.
NEW SERVICES
Additional features will become available in the near future after June 9th. Please reach out to your Northfield branch or Business Development Officer to learn more about Zelle® for Small Business, ACH Positive Pay, Filters & Blocks, and Advanced Informational Reporting.
