Error Resolution and Information Requests
If you think there is an error on your account, or if you need additional information regarding your loan, please write to us at:
Loan Servicing Department
581 Main Street, Suite 810
Woodbridge, NJ 07095
You can telephone us, but doing so will not preserve your rights.
In your letter, give us the following information:
- Your name and account number
- Explain what information you are requesting, or describe the error and explain, if you can, why you believe there is an error
You do not have to pay any amounts in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. While we investigate your request, we cannot report you as delinquent or take any action to collect the amount in question.