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Back Mar 13, 2020

Coronavirus Update: Northfield Bank's Readiness and Focus on our Employees and Customers

Coronavirus Update: Northfield Bank's Readiness and Focus on our Employees and Customers


Coronavirus Update: Northfield Bank’s Readiness and Focus on our Employees and Customers

During these challenging times, I want to assure our employees and customers that we continue to monitor, prepare and adapt to the continually evolving circumstances presented by the coronavirus.

I want to share with you some of our current initiatives.  We will continue to update our website for important information about the coronavirus.

Wellness Actions             
Our first priority is the wellness of our employees and customers.

  • We have implemented enhanced sanitizing procedures, and frequencies, in both back-office and public areas of the Bank.
  • Best practices to reduce the risk of illness (e.g. frequent hand washing, avoiding close contact, containing coughs and sneezes) are continually evaluated, communicated, and implemented.
  • In-person meetings and gatherings are being kept to “business essential” minimums.
  • Work-at-home has been implemented, whenever possible.
  • We have revised our personal time off policies.

Service Certainty             
Ensuring our branches and people are available to service our customers.

  • We encourage you to utilize our self-service tools such as online banking, mobile banking, mobile check deposit, Zelle®, and your debit card to access your accounts any time. 
  • Our 37 branches in New York and New Jersey remain open to serve you and we have developed operational plans to ensure the resiliency of our branch locations.
  • Remote work sites have been tested and activated.
  • Our customer service call center remains ready to answer your questions and perform routine transactions.
  • We are following business continuity guidance recommended by our primary federal regulator, the Office of the Comptroller of the Currency.  Additionally, we are closely monitoring guidance issued by Federal, state and local health authorities.

Financial Strength          
Northfield’s Capital, Liquidity and Balance Sheet Stand Strong Since 1887.

Northfield is a well-capitalized financial institution, with strong levels of liquidity, and deposits that are fully insured by the Federal Deposit Insurance Corporation, up to regulatory limits.  We are committed to serving our customers and working with those who may be experiencing disruptions due to the coronavirus.  Please call your relationship manager, whether it’s a member of our branch management team, or your loan relationship officer, if you need us.

Steven M. Klein
President and CEO