- DIGITAL BANKING
On January 23rd, we will be launching a new security feature that will integrate stronger cybersecurity protections to detect fraud, while ensuring you have a positive online banking experience.
Every time you login to Online Banking, the new security feature will not only confirm your credentials but also the device you are using. If the system detects a new device or suspicious activity, you may be asked to further verify your identity via a one-time passcode sent to your phone. Your enrollment in this new security feature is required.
For future identity verifications, all we need is a phone number. Starting DATE, when you log into your Online Banking account through our website or Mobile Banking app, you will be asked to set up your phone number and choose your preferred delivery method – text message or phone call.
You will then receive a text message or phone call containing a passcode. Enter this passcode during log in to complete your phone number verification. Once entered, you will be logged into Online Banking.
During this set up process you will be asked to answer one of your Security Challenge Questions. If you are unsure of your Security Challenge Questions answers, please log in to your account prior to January 23rd and update your questions by visiting the "Challenge Questions" section under your Account Profile. Your Account Profile is accessible from the upper-right hand corner of your Northfield online account.
This new security feature will replace the Security Challenge Questions and will only be activated if it detects a login attempt that falls outside of how you typically login.
When this happens, you will be prompted to enter a passcode during log in. The passcode will be sent to the phone number you set up previously using your preferred delivery method. Simply enter the passcode to complete your log in.